bajee app Privacy Policy

When you interact with bajee app — whether by registering an account, making a deposit, placing a bet, or contacting our support team — we collect information in the following categories:

1.1 Registration and Identity Data

When you create a bajee app account, we collect the information you provide directly, including your full legal name, date of birth, residential address, email address, and mobile phone number. This data is necessary to verify your identity, confirm you meet the 18+ age requirement, and create your account record.

1.2 Financial and Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (BDT), bajee app collects payment-related information. This includes the payment method used (for example bKash, Nagad, Rocket, or Upay mobile wallet references, or card details for Visa and Mastercard transactions), transaction amounts, transaction timestamps, and associated reference numbers. We do not store full card numbers on our servers; card data is handled by our PCI-compliant payment processing partners.

1.3 Account Activity and Gameplay Data

We record data about how you use the bajee app platform, including login timestamps, session durations, games played, bet amounts and outcomes, sports markets wagered on (such as BPL cricket, T20 World Cup, or IPL fixtures), bonus claims, and withdrawal requests. This data is used for account management, fraud prevention, responsible gaming monitoring, and service improvement.

1.4 Device and Technical Data

When you access bajee app via a web browser or mobile device, we automatically collect technical information including your IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URL. This information is used for security monitoring, fraud detection, geographic access controls, and platform optimisation.

1.5 Communications Data

If you contact bajee app support via email at [email protected] or through any on-platform messaging feature, we retain records of that correspondence, including the content of your messages, timestamps, and the nature of the enquiry. This data is used to manage your support request and to maintain a record of interactions for quality assurance purposes.

1.6 Verification Documents

Where bajee app is required to verify your identity for KYC (Know Your Customer) or age-verification purposes, we may collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. These documents are processed securely and retained only for as long as required by applicable compliance obligations.

bajee app processes your personal data for specific, documented purposes. We rely on the following legal bases for processing: contractual necessity (to deliver the services you have signed up for), legitimate interests (to operate a secure and sustainable platform), legal obligation (to comply with applicable law), and in some cases your explicit consent (for optional marketing communications).

The specific purposes for which bajee app uses your personal data include:

• Account creation and management: Setting up and maintaining your bajee app player account, including processing registration data, verifying your identity, and managing account settings;
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi bank channels, and processing withdrawal requests to verified accounts;
• Service delivery: Enabling your access to casino games, sports betting markets (including BPL and T20 cricket), live dealer tables, and promotional offers available on bajee app;
• Security and fraud prevention: Monitoring account activity for signs of unauthorised access, collusion, money laundering, bonus abuse, or other prohibited conduct as defined in our Terms & Conditions;
• Responsible gaming compliance: Monitoring gameplay patterns to identify indicators of problem gambling behaviour and, where necessary, applying account restrictions in line with our Responsible Gaming Policy;
• Age and identity verification: Confirming that all players are aged 18 or above and that account details match verified identity documents;
• Customer support: Responding to enquiries, resolving disputes, processing complaints, and maintaining records of support interactions;
• Legal and regulatory compliance: Retaining records as required by applicable law, responding to lawful requests from competent authorities, and fulfilling obligations under anti-money-laundering frameworks;
• Platform improvement: Analysing aggregated and anonymised usage data to identify performance issues, improve the user interface, and develop new features;
• Marketing communications (with consent): Sending promotional emails, SMS messages, or on-platform notifications about bajee app bonuses, seasonal offers (such as Eid promotions or Pohela Boishakh specials), and new game launches — only where you have opted in to receive such communications and have not subsequently withdrawn consent.

bajee app will not use your personal data for purposes that are incompatible with those listed above without first notifying you and, where required by law, obtaining your explicit consent.

bajee app uses cookies and similar tracking technologies (including browser local storage and session storage) to operate the platform, improve performance, and deliver a consistent experience across sessions. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot be used to access other files on your device.

bajee app uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function and cannot be disabled. They include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure stable platform performance;
• Functional cookies: These remember your preferences such as language settings, previously selected payment methods, and display options. Disabling these cookies may affect the usability of certain platform features;
• Analytics cookies: bajee app uses anonymised analytics data to understand how players navigate the platform, which game categories are most popular, and where technical issues arise. This data is aggregated and does not identify individual players;
• Security and fraud-detection cookies: These assist bajee app in identifying suspicious login patterns, detecting automated access tools (bots), and flagging anomalous transaction behaviour.

Most web browsers are configured by default to accept cookies. You can adjust your browser settings to reject some or all cookies, or to alert you when a cookie is being placed. Please note that disabling strictly necessary cookies will prevent the bajee app platform from functioning correctly and may make it impossible to log in or place bets. Instructions for managing cookies are available in your browser's help documentation.

bajee app does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We share your data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Payment Service Providers

To process your deposits and withdrawals, bajee app shares necessary transaction data with payment processing partners. This includes mobile financial service providers such as bKash, Nagad, Rocket, and Upay, as well as card-processing networks for Visa and Mastercard transactions, and banking partners including Dutch-Bangla Bank and City Bank. These providers process your financial data solely for the purpose of executing the requested transaction and are bound by their own data protection obligations.

4.2 Game Content Providers

Casino games on the bajee app platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session identifiers and technical data necessary to render game content and record outcomes. They do not receive your name, address, or payment details.

4.3 Identity Verification and KYC Services

bajee app may use third-party identity verification services to validate the authenticity of documents submitted during the KYC process. These services process your verification documents under strict data processing agreements and are not permitted to use your data for any purpose other than completing the verification check requested by bajee app.

4.4 Legal and Regulatory Authorities

bajee app may disclose your personal data to competent law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by applicable law, valid legal process, or court order. In such cases, bajee app will disclose only the minimum data required to comply with the lawful request and will notify you where permitted to do so.

4.5 Business Transfers

In the event that bajee app undergoes a merger, acquisition, or sale of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bajee app will ensure that the acquiring entity is bound by privacy obligations at least equivalent to those set out in this Privacy Policy, and will notify affected users via on-platform notice or email prior to any such transfer taking effect.

bajee app retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your account in active status, and to comply with applicable legal retention obligations. The following general retention periods apply:

When data is no longer required for the purposes listed above and no legal retention obligation applies, bajee app will securely delete or anonymise that data. Anonymised data (which cannot be used to identify any individual) may be retained indefinitely for statistical and analytical purposes.

If you close your bajee app account, your active session data and preferences will be deleted promptly. However, identity, transaction, and compliance records will be retained for the periods specified above, as these obligations persist beyond account closure.

In addition to transport-layer encryption, bajee app applies a range of technical and organisational security measures to protect your personal data at rest and in use:

• Encrypted data storage: Sensitive data including identity documents, payment references, and account credentials are stored using industry-standard encryption at rest;
• Access controls: Access to personal data is restricted on a strict need-to-know basis. bajee app staff members are granted access only to the data necessary to perform their specific role, and all access is logged and auditable;
• Multi-factor authentication: bajee app supports OTP (one-time password) verification for player account logins, providing an additional layer of security beyond username and password;
• Intrusion detection and monitoring: Our platform infrastructure is monitored continuously for anomalous access patterns, attempted intrusions, and unusual transaction behaviour using automated detection systems;
• Regular security assessments: bajee app conducts periodic internal reviews of its data security practices and infrastructure to identify and remediate potential vulnerabilities;
• Staff training: All bajee app staff who handle personal data receive training on data protection obligations, secure data handling procedures, and the reporting of suspected security incidents.

Despite these measures, no internet-based service can guarantee absolute security. If you have reason to believe that your bajee app account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately at [email protected]. bajee app will investigate all credible security reports promptly and take appropriate remedial action.

In the unlikely event of a data breach that poses a risk to your rights and interests, bajee app will notify affected users as soon as reasonably practicable and take all steps within our control to limit the impact of the breach.

As a bajee app player, you hold a number of rights in relation to the personal data we hold about you. bajee app is committed to honouring these rights and will respond to all valid requests within a reasonable timeframe. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Privacy Rights Request — [your username]".

bajee app will not charge a fee for handling privacy rights requests unless a request is manifestly unfounded or excessive, in which case we reserve the right to charge a reasonable fee or decline the request. We will notify you if this applies before proceeding.

To protect your data from unauthorised disclosure, bajee app may require you to verify your identity before processing a privacy rights request. This may involve confirming your registered email address, account username, or providing a copy of identity documentation.

bajee app reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates to our data processing practices, changes in applicable law, new features introduced on the platform, or recommendations from data protection advisors. The date of the most recent revision is displayed in the "Last Updated" notice at the top of this page.

When material changes are made to this Privacy Policy — meaning changes that significantly affect how we process your personal data or the rights available to you — bajee app will make reasonable efforts to notify registered players. Notification may be delivered via on-platform banners displayed upon login, or via email to the address registered on your bajee app account. It is your responsibility to ensure your registered email address is current and that you review this page periodically.

Your continued use of the bajee app platform after a revised Privacy Policy has been published constitutes your acknowledgment of the changes. If you do not agree with any updated terms of this policy, you should cease using the platform and may contact us to request account closure.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data bajee app holds about you, please contact our support team using the details below. We aim to acknowledge all privacy-related enquiries within 3 working days (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 14 working days.

bajee app is committed to handling all privacy enquiries fairly, transparently, and without undue delay. We view data protection not as a compliance checkbox but as a core part of the trust relationship between bajee app and every player across Bangladesh.